FREQUENTLY ASKED QUESTIONS

  • What is the return policy?

    Items in undamaged condition can be returned within 30 days of purchase. Please send email to hello@360ed.com for return request. Refunds will be issued when the item is received at the warehouse. Please allow 5-10 business days for refund to show up in your credit card, depending on your bank.

  • What are the shipping fees?
  • How do I check on the status of my order?
  • How Do I Use the App?
  • What Kind Of Device Do I Need?
  • How Many People Can Use the App?
  • How Portable Are the Boxes?
  • What’s Included in the Boxes?
  • Do We Need Access to the Internet?
  • Do I Need to Pay a Monthly Subscription?
  • Do You Have a Special Discount for Teachers / Educators?
  • Are These Good for Homeschooling Activities in STEM and Language?
  • Are these Products Available in the English Language?
  • How Can I Contact Customer Support?
  • How are we applying AR in education?
  • Why do we incorporate games into our education offerings?